If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Please note - we have a no cancellation policy on Christmas orders as we are a small family run business and this is there to protect ourselves. However, if you would like to change the amount of fruit and veg in your order or change the delivery address then this is something that we are more than happy to help you with. If you would like to make any additions, this will need to be done 2 weeks prior to your delivery date.
We take no responsibility for any lost or damaged products if either 7.5.1 or 7.5.2 happens, there is no one at the address you have provided at the delivery slot you have selected to accept your order or if you fail to specify a safe and convenient location.
Please note that if you wish to end the contract before products are dispatched, we must receive notice from you at least one week before your selected delivery date.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
For the avoidance of doubt, perishable products (such as meat) once dispatched for delivery cannot be returned.