Phone: 01837 871 400

Email: info@eversfieldorganic.co.uk

Eversfield Organic Home Delivered Monthly and Meat Boxes

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  • Frequently Asked Questions

Eversfield Organic Butchery
Eversfield Organic Delivery
SA BOOM WINNER - Best of Organic Market 2016
Eversfield Organic grass-fed  meat boxes delivered from Devon to your home.
Eversfield Organic, Well Hung Meat, Quality Meat Box, Home Delivery, Monthly
  • Can I order a box as and when I want?View moreView less
  • Yes you can - you don't have to sign up to one of our regular boxes. You can create your own box using our grocery tabs to add individual items to your shopping basket.

  • Is there a minimum order value?View moreView less
  • There is a minimum order value of £45 as we cover some of delivery charge for you.

  • Is there a delivery charge?View moreView less
  • If you custom make your own box, there is a £3.95 (Reduced from£4.99) standard delivery charge. We do have additional delivery options which have extra delivery charges.

    Mainland UK and Isle of Wight

    Standard Delivery (9am-7pm) £3.95
    Before 12pm £7.20
    Before 10am £12.40
    Saturday Deliver (9am-7pm) £7.50
    Before 12pm £9.90
    Before 10.30am £13.50.

    Scotland

    Standard Delivery (9am-7pm) £3.95
    Before 12pm £7.20
    Before 10am £12.40

     

     

    Delivery is FREE Monday-Friday (standard delivery) on our Butcher’s Choice selection boxes and the small, medium or large meat boxes (excludes the sample box). All the above delivery options are available but we minus the £3.95 delivery charge off the Monday-Friday mainland UK and Isle of Wight options. A £3.95 delivery charge applies to some of our Butcher’s Choice selection boxes but not others: please check the website when you order.

  • I have just received a promotion code from an e-mail. How do I use it?View moreView less
  • At the checkout enter the promotion code in the promotion code box and press 'use promotion code'. Please make sure it has been accepted as any misspellings will not be recognised

  • Do I have to order the same meat box each week/fortnight/month?View moreView less
  • The small, medium and large meat boxes are available only on an automatic repeat basis, however it is possible to make the other Butcher’s Choices boxes or your very own custom box a repeat option too.

    You can make changes to your repeat order as long as you comply with our order deadlines (please see below). Please note that you cannot take items out of a set box. You could, however order additional items to arrive with a set box if you desire.

  • What can I do if I don’t like the items which are in the set meat boxes?View moreView less
  • We understand that our set meat boxes are not to everyone’s taste and don’t meet everyone’s dietary requirements. We are eager to offer our customers the best of both worlds which is why it is also possible custom make your own box. You can do this by visiting the 'Meat' tab on the top of our website.

  • How does my regular order work?View moreView less
  • Setting up your regular order takes all the hassle out of shopping. You can choose the frequency and amend, delay or cancel your order. We send our customers order reminder emails six days before their scheduled delivery date. This means that there are two days during which amendments can be made before the order is processed in the proceeding four days.

  • I’m going on holiday when my repeat order is due to be deliveredView moreView less
  • You can log into your account and choose to suspend your delivery until a later date (please see instructions below). Alternatively please call us on 01837 871400 and we will be happy to help you make any alterations.

  • How can I make changes to my repeat order?View moreView less
  • If you would like to amend the delivery date of your repeat order or add or remove any items from it, you can do this by logging into your account.

    1) Removing products, adding products and changing the quantities

    Once you have logged in to your account, click on ‘My Repeat Order.’ This will show you the items which are due for the delivery in your next order. From this page, you can remove any items which you do not want or you can choose to increase or reduce their quantity.

    To add items to your repeat order, head to ‘The Butcher’s Shop’ tab on our homepage and begin browsing for the products which you would like to add. When it comes to adding the product to your basket, you have the option to tick either the ‘add to my next box only’ or ‘add to my regular order.’ By selecting the first option, the product will be included in your upcoming order as a ‘one off;’ this is a great option to choose if you have an upcoming dinner party, for example, and would like to add some additional items which you wouldn't normally order. By selecting the second option the product will become an automatic addition within your future repeat orders. We strive to offer our customers as much flexibility as possible. Once you have finished adding to your order, click ‘My Repeat Order’ at the top of the homepage. This will return you to a summary page where you can see all of the items due for delivery in your upcoming order as well as whether these are permanent or one off items.

    2) Changing the delivery date and the frequency of your deliveries

    You can change the delivery date of your repeat order by clicking on the ‘Delivery Details’ section once you have logged into your account. Please select your preferred delivery date from the drop down box.

    From the ‘Delivery Details’ section you can also change the frequency of how often you would like to receive your regular order. You can choose to receive your order every 1, 2, 3 or 4 weeks.

    If you would like your delivery to be delivered to alternative address to your billing address, by selecting the option ‘deliver to a different address’ you can make any alterations you require.

    From the ‘Delivery Details’ section you can also leave delivery instructions for our couriers to follow if you are not at home when your delivery is due.

    3) Updating your personal details

    You can update your personal details by clicking the ‘Your Account Details’ section once you have signed into your account.

    Once you are happy with any changes which you have made to your upcoming order, simply sign out and we will process your order seven days before it is due for delivery.

    I want to cancel my order. What should I do?

    If you would like to cancel your order, please telephone us on 01837 871400 or email us at info@eversfieldorganic.co.uk.

    If you have had any problems with your delivery please do not hesitate to contact the customer service team and we will see if we can resolve the issue.

  • How and when do I pay for my order?View moreView less
  • When you place your order, we take payment by card on the same day. For repeat orders, we take payment by card on the first day on which you order. Thereafter, we take payment automatically four days before your next box is due for delivery.

    We do not accept cash payments if you are ordering online. Cheques can be accepted though. We will release your order once we have cleared the funds; please take this into account when you select your delivery date.

  • What security do you use for paymentsView moreView less
  • We use the Extended Validation SSL which ensures the highest level of security when collecting card details and personal information making it completely secure from the internet. All transactions are processed through Sage Pay, our payment provider.

  • Do you store any of my payment details?View moreView less
  • We only store payment details for repeat orders. We accept most major card types excluding American Express

  • Where and how do Eversfield Organic deliver?View moreView less
  • We deliver anywhere in mainland UK and Isle of Wight. If you are interested in ordering meat to be delivered to one of the following locations - Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands, Isle of Man and the Isles of Scilly please contact the office on 01837 871400 or email us at info@eversfieldorganic.co.uk.

  • How do you deliver your meat boxes?View moreView less
  • We deliver our meat boxes via DPD, our trusted external courier company.

  • What day and time will my delivery arrive?View moreView less
  • When you get to the checkout stage when you place your order you will have the opportunity to choose a delivery day for your order (we deliver on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays).

    Your meat box will arrive on your selected day on a delivery route planned by our courier network. Our Mainland UK and Isle of Wight delivery is a standard overnight service and delivery times range from 9am to 7pm Monday-Saturday. Please see ‘What if I am out?’ below. If you requested one of our special delivery time options at an additional cost, pre-10.30am or -12pm, the driver will fulfil this for you.

    How will I know what time my produce will arrive?

    You are given a 1 hour delivery slot. This information is supplied by text SMS on the day of delivery providing you entered your mobile number at the time registering.

  • What are your delivery slot deadlines?View moreView less
  • For orders made before 10am on a Friday you can select from Tuesday, Wednesday, Thursday, Friday and Saturday delivery the following week.

    For orders made before 10am on a Monday you can select Wednesday, Thursday, Friday and Saturday delivery.

    For orders made before 10am on Tuesday you can select Thursday, Friday and Saturday delivery.

    For orders made before 10am on Wednesday you can select Friday and Saturday delivery.

    Orders placed after 10am on Wednesday will be delivered the following week

  • What if I’m out?View moreView less
  • You do not have to be at home when we deliver. When you place your order online, all you need to do is write in the ‘delivery instruction’ box a safe place where it can be left and the delivery driver will leave it there for you. Customers with a repeat order can find this section by logging into their account and clicking on the ‘Delivery Details’ section. You can also log onto DPD site via the text message you receive (providing you have entered you mobile number when registering on our site) or use their App to let the driver know where to leave the goods safe or with a neighbour.

  • Can I collect my order from the farm?View moreView less
  • Yes you can: please select the ‘Collect from Farm’ option at the delivery stage of the order process. Selecting this option will remove any delivery charge that may be included in your order.

  • How will my order be packaged?View moreView less
  • All of our organic meat and wild game is packaged in a controlled atmosphere to give it a longer shelf life. It arrives in vacuum packs or trays that are easy to store in the fridge or freezer. The foam liners inside of the recycled cardboard boxes which the meat is packed into are made especially for chilled packaging and combined with our ice packs, the meat arrives in perfect condition. The packaging which we use ensures that the contents of the boxes remain at fridge temperature for a 34 hour period in case there happens to be an unavoidable delay in the delivery of your order.

  • Is the packaging recyclable?View moreView less
  • The boxes can be recycled again. The foam liners make great insulation: several of our customers line their attics with them while others use them for pet bedding.

  • I have just received a promotion code from an e-mail. How do I use it?View moreView less
  • At the checkout enter the promotion code in the promotion code box and press enter. Please make sure it has been accepted as any misspellings will not be recognised.

  • How do I track my parcel?View moreView less
  • Providing you left your mobile number when registering on the website, DPDs website displays the live location of the driver in relation to your delivery address. It also shows the position of your order in the driver’s delivery que. It notifies you when the driver is 15 minutes away. It also displays the parcels tracking history.

    Download the App to get more delivery benefits.

    1. DPD will let you know when they are 30 minutes away.
    2. Share your safe place – just upload a picture of your safe place and DPD will leave it there.
    3. Don’t miss a delivery whilst on the school run. Use the app to let DPD know and they’ll deliver between 9:30am and 2:30pm

    Please note: DPD will try their best to accommodate the school run times but it is not guaranteed. Make sure a safe place to leave the parcel is noted for the driver.

Our awards

Eversfield Organic Good Chicken Award Compassion in World Farming
Eversfield Organic, Meat Boxes, Monthly Delivery, Home Delivery, Lamb, Steak
Eversfield Organic, meat box delivery, monthly meat box, quality meat, wild game
Eversfield Organic Food and Drink Devon Gold Award 2012- Meat delivered to your
Great Taste Awards Gold
Eversfield Organic Taste of the West Gold Award 2015
2015 Food and Drink Devon - Silver Award - Beef Steak Mince and Lamb Loin Chops
2015 Food and Drink Devon - Gold Award - Rib Eye Steak
2016 TOTW Highly Commended - Organic Unsmoked Back Bacon
2016 TOTW Silver - Organic Chicken Breast Boneless and Skinless
Taste of The West 2016 - Gold Award - Lamb Loin Chops and Beef Sirloin Steaks
BOOM Awards 2016 Winner - Rib Eye Steak

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© 2016 Eversfield Organic, Ellacott Barton, Bratton Clovelly, Okehampton, Devon EX20 4LB

Registered in England and Wales No. 04954144

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